FAQ

1. What is Buyepic?

Buyepic is your go-to online store for unique and innovative gadgets that make life smarter, simpler, and more exciting. We carefully select high-quality tech products that combine performance with creativity.

2. Where do you ship from?

We work with trusted global suppliers and warehouses. Depending on the product, your order may ship from the USA, Europe, or our international fulfillment centers to ensure fast and reliable delivery.

3. How long will it take to receive my order?

Order processing takes 1–3 business days, and delivery usually takes:

• Standard Shipping: 7–15 business days

• Express Shipping (if available): 3–7 business days
  You’ll receive a tracking number once your order ships.

4. How can I track my order?

Once your order has been shipped, you’ll receive a tracking link via email. You can also track your order anytime through our Order Tracking page.

5. What if I receive a damaged or defective product?

If your item arrives damaged or not working properly, contact us within 7 days of delivery at support@buyepic.com with your order number and photos/video. We’ll arrange a replacement or full refund.

6. Can I cancel my order?

You can cancel your order within 12 hours after placing it. Once it’s processed or shipped, it cannot be canceled — but you can still return it once it arrives.

7. What is your return policy?

You can return most unused items within 30 days of receiving your order. For details, please visit our Refund Policy page.

8. Do you offer free shipping?

Yes! We occasionally run free shipping promotions on selected items or order amounts. Keep an eye on our homepage and newsletters for the latest offers.

9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and secure online payment gateways through Stripe for a smooth checkout experience.

10. How can I contact you?

You can reach our support team anytime at support@buyepic.com. We typically respond within 24 hours on business days.